Table 4 Frequency of exposure to privacy and confidentially scenarios in regular practice
Scenarios | Daily | Weekly | Fortnightly | Monthly | < Monthly | Never | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
n | % | n | % | n | % | n | % | n | % | n | % | |
The pharmacy receives a fax from a health professional intended for another receiver. The fax contains patient identifiers/information | 4 | 12.1% | 5 | 15.2% | 3 | 9.1% | 4 | 12.1% | 11 | 33.3% | 6 | 18.2% |
A staff member relays medicines information to a family member and then realises that he/she may not be entitled to that information | 2 | 6.1% | 3 | 9.1% | 4 | 12.1% | 6 | 18.2% | 13 | 39.4% | 5 | 15.2% |
A staff member shows one member of a family another family member's discharge medication record without obtaining consent from them | 4 | 12.1% | 7 | 21.2% | 6 | 18.2% | 5 | 15.2% | 7 | 21.2% | 4 | 12.1% |
A patient is counselled on their medicines in front of a family member without obtaining their consent first | 6 | 18.2% | 11 | 33.3% | 3 | 9.1% | 4 | 12.1% | 7 | 21.2% | 2 | 6.1% |
A patient requests you or another staff member to withhold recording some of their medicine in ieMR | 0 | 0% | 0 | 0% | 2 | 6.1% | 3 | 9.1% | 18 | 54.6% | 10 | 30.3% |
A staff member discusses confidential de-identified information about a consumer outside of the pharmacy at a non-professional setting | 0 | 0% | 4 | 12.1% | 2 | 6.1% | 6 | 18.2% | 14 | 42.4% | 7 | 21.2% |
A staff member discloses confidential identifiable information about a consumer(s) outside of the pharmacy | 0 | 0% | 2 | 6.1% | 1 | 3.0% | 7 | 21.2% | 9 | 27.3% | 14 | 42.4% |
A staff member discloses real practice scenarios on a social media platform such as Facebook | 2 | 6.1% | 1 | 3.0% | 1 | 3.0% | 0 | 0% | 6 | 18.2% | 23 | 69.7% |
A staff member sorts through prescriptions on a front/dispensary counter view of other consumers | 1 | 3.0% | 5 | 15.2% | 2 | 6.1% | 2 | 6.1% | 7 | 21.2% | 16 | 48.5% |
Identifiable patient and/or consumer information disposed of in unsecured rubbish (e.g. note) | 1 | 3.0% | 4 | 12.1% | 2 | 6.1% | 3 | 9.1% | 12 | 36.4% | 11 | 33.3% |
Empty, used dose administration aid (DAA) packs with identifiable header cards and medicine details are disposed of in unsecured rubbish | 1 | 3.0% | 1 | 3.0% | 2 | 6.1% | 4 | 12.1% | 12 | 36.4% | 13 | 39.4% |
Medicines awaiting collection have dispensing labels visible to other consumers | 2 | 6.1% | 1 | 3.0% | 1 | 3.0% | 2 | 6.1% | 15 | 45.5% | 12 | 36.4% |
A staff member on an in-patient unit leaves the computer screen on with identifiable patient information visible | 11 | 33.3% | 10 | 30.3% | 5 | 15.2% | 2 | 6.1% | 3 | 9.1% | 2 | 6.1% |
Medicines handed out are visible to other patients in the in-patient unit | 4 | 12.1% | 2 | 6.1% | 5 | 15.2% | 9 | 27.3% | 8 | 24.2% | 4 | 12.1% |