Table 1 Overview of the case and questions used to facilitate discussion during the interactive education workshop

In completing a pharmacist medication history with a patient, they disclose that they’re taking valaciclovir for genital herpes prophylaxis. The patient reveals that you are the only health professional they have mentioned this to whilst in hospital. It has not been charted. The patient has brought in their own medicine supply to take as normal with the nursing staff’s knowledge. The patient is adamant that you do not document this medicine in her records as her partner was unaware of the diagnosis. The patient’s liver function tests indicate derangement, and the treating team are unsure of the cause.

 1. Identify the problem and possible consequences of the problem.

 2. Identify relevant law, codes and professional standards that apply to the case.

 3. Identify the available options for resolving the problem and the reasons for or against each one.

 4. Formulate a plan of action to resolve the problem.